Question 1

What material are ChocoPro chocolate dispensers made of?

Accepted Answer

All food-contact parts of ChocoPro chocolate dispensers are made of 304 grade stainless steel. This quality is considered the gold standard in the food industry.

Question 2

What are the warranty conditions?

Accepted Answer

ChocoPro chocolate dispensers come with a 10-year warranty on the helix structure and a 2-year warranty on the general body and mechanical components. All parts are replaced free of charge under warranty.

Question 3

What type of chocolate can be used?

Accepted Answer

You can use couverture chocolate, compound chocolate, and chocolate ganache in ChocoPro dispensers. For best performance, we recommend quality couverture chocolate with 30-40% cocoa butter content.

Question 4

Is it difficult to clean the dispenser?

Accepted Answer

No, all parts of Choco dispensers are designed to be easily removable and washable. Daily cleaning takes 2-3 minutes. We also have a detailed maintenance guide for weekly deep cleaning.

Question 5

What is the difference between ChocoPro and ChocoPro - Mini?

Accepted Answer

ChocoPro has a 10 kg capacity and is suitable for intensive use. It features extras like a dual helix system and pedal control. Mini-Pro has a 5+2 kg capacity, compact size.

Question 6

Do you provide installation and training support?

Accepted Answer

Yes, we provide free installation and usage training in Istanbul and surrounding areas. For other cities, we send online training and detailed user manuals.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we export to 7 countries. For international orders, we deliver your products with secure packaging and cargo tracking systems.

Question 8

What payment options are available?

Accepted Answer

We offer bank transfer, credit card (installment), and cash on delivery options. Special maturity options are also available for our corporate customers.

Question 9

What is night mode and how does it work?

Accepted Answer

Night mode is an energy-saving feature that allows the dispenser to operate at low power outside of business hours. The chocolate doesn't freeze but minimum energy is consumed. The transition back to full power in the morning is automatic.

Question 10

How is service and spare parts support provided?

Accepted Answer

We have an authorized service network throughout Turkey. Spare part orders are usually shipped within 1-2 business days. In case of emergency, we provide technical support via phone and WhatsApp.

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